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| Faulty or Broken |
Change of Mind Product must still be in packaging. Once opened, customer cannot change their mind. |
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| Customer Redeemed SMEG Kitchen Knife product for free | Replacement item will be offered | No refund or replacement |
| Customer paid full retail price for SMEG Kitchen Knife product | Refund or replacement item will be offered | If the product is unopened and the customer has the receipt, a full refund will be provided. If no receipt is provided, Coles Customer Care will assist in locating proof of purchase. Call Customer Care on 1800 061 562. |
| Customer redeemed SMEG Kitchen Knife product via half-pay | Refund or replacement item will be offered | If the product is unopened and the customer has the receipt, a full refund will be provided for the 50% retail price paid. Please contact Customer Care on 1800 061 562 to have the half Kitchen Knife credits returned to the account (the credits will be returned to the account within 5 business days). If no receipt is provided, Coles Customer Care will assist in locating proof of purchase. |