I'm having trouble downloading the new app. What should I do?

If you're experiencing issues downloading the new app, it might be because your device's operating system is not up to date. Please ensure that your device is running the latest version of its operating system. Here’s how you can check and update this:

For iOS Devices:

1. Go to Settings > General > Software Update.
2. If an update is available, tap Download and Install.

For Android Devices:

1. Go to Settings > System > System Update.
2. Follow the prompts to check for updates and install them if available.

Updating your operating system should resolve the issue. If you continue to experience problems, please contact us via live chat.