Help with
Account & App
Account
- How do I update my details?
- I have a complaint or a query that has not been resolved and need specialised support.
- Can I sign into my account using my social account?
- Does my account ever expire?
- How do I reset my password?
- How do I find my Flybuys member number?
Flybuys app
- I lost my card; can I order a replacement through the Flybuys app?
- My Flybuys app isn't working; how do I fix it?
- Is the Flybuys app free?
- I’ve forgotten my password, how do I sign in to the app?
- Are the offers found on the bottom of my Coles receipt in the app?
- Can I see all the rewards in the app?
Flybuys card
- How do I order a Flybuys card?
- Can I merge my temporary card with an existing Flybuys account?
- Do I need a physical Flybuys card?
- How do I register a temporary card?
- Can I use my digital Flybuys card to collect points?
- Why has the Replace card link disappeared from my Flybuys app?