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A one-time PIN is a randomly generated sequence of numbers that is only valid for a few minutes. It provides an extra layer of authentication, in addition to your member number, and helps us to identify you.
One-time PINs are used as an added layer of security to protect your account from being compromised and can help prevent identity theft.
We will send a one-time PIN to the registered mobile number on your Flybuys account via SMS when we are trying to verify your identity. If you receive a one-time PIN from us and it’s not you who is requesting it, we recommend changing your Flybuys account and email account passwords.