Help with
Points & Offers
Bunnings Warehouse
- How do I collect points at Bunnings Warehouse?
- How many points can I collect at Bunnings Warehouse?
- Can I spend Flybuys Dollars at Bunnings Warehouse?
- I made a purchase at Bunnings Warehouse but forgot to scan my Flybuys card can I still collect points?
- When will I receive my Flybuys points after shopping at Bunnings Warehouse?
- What happens to my Flybuys points if I return a purchase to Bunnings Warehouse?
Citi
- What additional benefits are available with our Citi Credit Cards?
- What are the transfer rates for eligible Citi Rewards Credit Cards?
- How long will it take for the Citi reward Points to appear in my Flybuys account?
- How do I transfer Citi reward Points to Flybuys?
Collect points
- Do my points ever expire?
- When will I get my Flybuys points?
- Where can I collect Flybuys points?
- How many points do I collect with each partner?
- What are Flybuys points?
- Can I link my Flybuys and partner accounts to collect points?
Coles
- Can I gift my SMEG Kitchen Knife credits?
- What is the SMEG Kitchen Knife program?
- How does the SMEG Kitchen Knife program work?
- What are the items that are part of the SMEG Kitchen Knife collection?
- When can I start redeeming my credits for SMEG Kitchen Knife products?
- How old do I have to be to redeem the SMEG Kitchen Knife products?
Coles Personal Loans
- I still have further questions about Coles Personal Loans; who should I contact?
- Will the points I collect with Coles Personal Loans be available in my Flybuys transaction history?
- I have a Coles Personal Loan; will my loan still be available?
- Can I still apply for a Coles Personal Loan?
- I still have further questions about Coles Personal Loans; who should I contact?
- Will the points I collect with Coles Personal Loans be available in my Flybuys transaction history?
Digital Fuel Dockets
- How do I qualify for a Digital Fuel Docket?
- I am a Flybuys member who shops at Coles and uses fuel dockets. What has changed?
- Why has my fuel docket disappeared from my Flybuys app?
- I have the Flybuys app and have qualified for a Digital Fuel Docket. Why can’t I see it in my app?
- I have multiple cardholders on my Flybuys account; how do Digital Fuel Dockets work?
- Can I share my Digital Fuel Docket with family and friends outside of my Flybuys account?
Missing points
- I forgot to scan my Flybuys; can I still collect points?
- Can I add receipts online to collect points if I forgot to scan my Flybuys with my purchase?
mycar
- I forgot to activate my bonus points offer before transacting; can I still receive bonus points?
- Can I spend Flybuys Dollars at mycar Tyre & Auto?
- I forgot to present my Flybuys at mycar Tyre & Auto with my transaction; can I still collect points?
- How do I collect points at mycar Tyre & Auto?
Offers
- Can I change my four-week promo offer after I’ve selected it (bonus points or dollars off)?
- When will I get the points for my Coles four-week promo?
- How does the dollar discount offer work in the Coles four-week promo?
- Why has my Coles four-week promo offer disappeared?
- Can you stack the Coles four-week promo offer with other offers in the same date range?
- What is the Coles four-week promo?
Officeworks
- I made a purchase at Officeworks but forgot to use my Flybuys card; can I still collect points?
- Can I spend Flybuys Dollars at Officeworks?
- When will I receive my Flybuys points after shopping at Officeworks?
- How many points can I collect at Officeworks?
- What happens to my Flybuys points if I return a purchase to Officeworks?
- Can I collect points on all my purchases in-store and online at Officeworks?
OnePass
- How can I collect 5x points with OnePass?
- Do I need to scan my OnePass and Flybuys cards to collect 5x points?
- Can I collect 5x points if I pay for my purchase with points?
- I made a purchase in-store today and scanned my Flybuys card, but I forgot to link my Flybuys to my OnePass account, what should I do?
- Who should I contact for any concerns related to OnePass linked member points or my in-store purchases?
- Can I collect 5x points online or on Click & Collect purchases?
Optus
- Who is eligible to collect points with Optus?
- What happens if I cancel my Optus service?
- How many times can I receive points from Optus?
- How do I receive my points from Optus after signing up?
- Can I keep my mobile number when I switch to Optus?
Swaggle
- How long does delivery take with Swaggle?
- How much does Swaggle shipping cost?
- How does Swaggle’s free vet advice work?
- What is Swaggle Auto-Delivery?
- What is a Swaggle Pet Profile?
Target
- How do I get a digital Flybuys card in my Target app?
- How can I redeem my points for a Target gift card?
- How do I collect points from my Target app?
- Can I use my points on any purchase at Target?
- When will I get my points for shopping at Target?
- How do I use my points at Target?
VIVA Energy
- Why have my coffee credits disappeared?
- How do I find my coffee credits balance?
- How do I redeem my free coffee?
- I can no longer see my coffee credits balance.
QuiteLike
- I placed an order but forgot to add my Flybuys to my QuiteLike account; can I still collect points?
- How can I collect 10x points for my purchase?
- How many orders do I need to make to keep my 10x benefit?
- When will I receive my points from my QuiteLike order?
- Where does QuiteLike deliver?
- How do I remove my Flybuys from my QuiteLike account?