Help with
Points & Offers
Bunnings Warehouse
- How do I collect points at Bunnings Warehouse?
- How many points can I collect at Bunnings Warehouse?
- I made a purchase at Bunnings Warehouse but forgot to scan my Flybuys card can I still collect points?
- When will I receive my Flybuys points after shopping at Bunnings Warehouse?
- What happens to my Flybuys points if I return a purchase to Bunnings Warehouse?
- I don’t want to receive email communications from Bunnings; what do I do?
Bunnings Warehouse - Pay with points
- How do I turn the ‘Pay with points’ prompt on or off?
- Is there a limit to how many times I can use pay with points in one day?
- I have multiple cardholders on my account. How does pay with points work?
- If I use Pay with points, will I still earn points on my purchase at Bunnings Warehouse?
- How long is my Bunnings Warehouse redemption code valid for?
- How do I refresh my redemption code?
Collect points
- Do my points ever expire?
- When will I get my Flybuys points?
- Where can I collect Flybuys points?
- How many points do I collect with each partner?
- What are Flybuys points?
Coles
- How can I redeem the dollar discount I earned from the Coles four-week promo?
- We're aware of an issue affecting some Dollars Off Fuel (DFD) vouchers and fuel offers
- 4-Week Shop Tracker in the Flybuys App
- What products are included in the Activate Bonus Value offer?
- How do I link my Flybuys to my Coles account on the app or web?
- What is the Coles four-week promo?
Coles - Pay with points
- Why didn’t I receive a pay with points prompt at Coles and/or a participating Liquorland store?
- How do I turn the ‘Pay with points’ prompt on or off?
- What if I use pay with points at Coles but I change my mind after completing the transaction?
- I am a Coles Mastercard or Coles Financial Service customer. Can I use pay with points?
- Where is pay with points at Liquorland available?
- If I pay with points at Coles, will I still get digital fuel dockets?
Coles Personal Loans
- I still have further questions about Coles Personal Loans; who should I contact?
- Will the points I collect with Coles Personal Loans be available in my Flybuys transaction history?
- I have a Coles Personal Loan; will my loan still be available?
- Can I still apply for a Coles Personal Loan?
- I still have further questions about Coles Personal Loans; who should I contact?
- Will the points I collect with Coles Personal Loans be available in my Flybuys transaction history?
G'Day Parks
- What is changing with the G’Day Parks membership program?
- I have a booking with G’day Parks or Discovery Parks, am I still eligible to collect Flybuys Points?
- I’ve made a booking with G’day Parks or Discovery Parks and have a linked Flybuys account, and I need to cancel my G’day Parks booking, can I get a refund?
- I’m a G’day Rewards Program member, can I still access my other member benefits?
Kmart
Missing points
- I believe I missed out on points at OTR (On The Run). What should I do?
- I forgot to scan my Flybuys; can I still collect points?
- Can I add receipts online to collect points if I forgot to scan my Flybuys with my purchase?
mycar
- I forgot to activate my bonus points offer before transacting; can I still receive bonus points?
- Can I spend Flybuys Dollars at mycar Tyre & Auto?
- I forgot to present my Flybuys at mycar Tyre & Auto with my transaction; can I still collect points?
- How do I collect points at mycar Tyre & Auto?
Offers
- How do I activate my offers?
- When will I get my points from my offer?
- Can I stack more than one offer in the same shop?
- What do I do if I activated an offer and scanned my Flybuys but didn’t receive the points?
- If I activate an offer after I’ve shopped, will I still collect points?
- Where do I view my activated and current offers?
Officeworks
- I made a purchase at Officeworks but forgot to use my Flybuys card; can I still collect points?
- Can I spend Flybuys Dollars at Officeworks?
- When will I receive my Flybuys points after shopping at Officeworks?
- How many points can I collect at Officeworks?
- What happens to my Flybuys points if I return a purchase to Officeworks?
- Can I collect points on all my purchases in-store and online at Officeworks?
OnePass
- How can I collect 5x points with OnePass?
- Do I need to scan my OnePass and Flybuys cards to collect 5x points?
- Can I collect 5x points if I pay for my purchase with points?
- I made a purchase in-store today and scanned my Flybuys card, but I forgot to link my Flybuys to my OnePass account, what should I do?
- Who should I contact for any concerns related to OnePass linked member points or my in-store purchases?
- Can I collect 5x points online or on Click & Collect purchases?
Optus
- How many times can I redeem the Flybuys New Service Points Offer?
- Who should I contact if they have an issue with the Flybuys points?
- How long will it take before Flybuys points are allocated?
- Does this offer apply to SMB Customers?
- Can I receive this offer in conjunction with other offers?
- Can I still receive Flybuys points if my Flybuys account and Optus accounts are registered under different names?
Shell OTR
- We're aware of an issue affecting some Dollars Off Fuel (DFD) vouchers and fuel offers
- I believe I missed out on points at OTR. What should I do?
- Can I earn points on all my purchases at Shell OTR?
- Can I scan my Flybuys card from the Flybuys app at Shell OTR?
- Can I earn Flybuys Points when using a Shell Card as a payment method?
- When will I receive my Flybuys points after shopping at Shell OTR?
Shell Reddy Express
- Can I earn points on all my purchases at Shell Reddy Express?
- How many points can I earn at a Shell Reddy Express?
- How do I access my fuel dockets?
- When will I receive my Flybuys points after shopping at Shell Reddy Express?
- Why have my coffee credits disappeared?
- How do I find my coffee credits balance?
Target
- How do I get a digital Flybuys card in my Target app?
- How can I redeem my points for a Target gift card?
- How do I collect points from my Target app?
- Can I use my points on any purchase at Target?
- When will I get my points for shopping at Target?
- How do I use my points at Target?
QuiteLike
- I placed an order but forgot to add my Flybuys to my QuiteLike account; can I still collect points?
- How can I collect 10x points for my purchase?
- How many orders do I need to make to keep my 10x benefit?
- When will I receive my points from my QuiteLike order?
- Where does QuiteLike deliver?
- How do I remove my Flybuys from my QuiteLike account?