Help with
Rewards
Coffee credits
- What happens to my remaining coffee credits?
- Will I be able to see my coffee credits in my Flybuys account?
- What happens if I have unredeemed coffee barcodes?
- Why has the coffee loyalty program undergone change?
- Can I redeem any size or product?
- Can I earn coffee credits when I purchase another type of hot beverage?
Flybuys Dollars
- What are Flybuys Dollars?
- Can I transfer my Flybuys Dollars to someone or get a refund?
- Can I convert my points for Flybuys Dollars in the app?
- Where can I see if I have Flybuys Dollars loaded onto my card/account?
- Can I pay with Flybuys Dollars using the Kmart app if I have Flybuys Dollars available?
- Can I convert my points for Flybuys Dollars in the Kmart app?
Flybuys Travel
- Can I still claim travel insurance for a Flybuys Travel booking?
- Where else can I use or collect Flybuys points?
- Can I still redeem points for travel after Tue 30 Sep 2025?
- I used points for a booking. Will I get them back if I cancel?
- What happens if I need to change or cancel a future booking?
- Can I still collect points on a booking I’ve already made?
Gift Cards
- How do I activate a digital gift card?
- Can I redeem my points for gift cards?
- When will I receive my gift card?
- Can I return or refund a gift card?
- How many gift cards can I order at one time?
- Can I use gift cards online?
Pay with Points
- What is pay with points?
- I have multiple cardholders on my account. How does pay with points work?
- Can I use pay with points for online shopping at Bunnings, Coles and Liquorland?
- How do I turn the ‘Pay with points’ prompt on or off?
- How many times per day can I redeem using pay with points?
- Why didn’t I receive a pay with points prompt at Bunnings Warehouse, Coles or Liquorland?
Rewards Store
- What products can I use Points + Pay on?
- How do I redeem points for a reward in the Rewards Store?
- Can I track the status of my Rewards Store orders?
- I’ve redeemed my points; how long will it take to receive my reward?
- What happens if my product is faulty, damaged, not as described, or unfit to use when I receive it?
- Can additional members on my account redeem points for rewards?
Velocity Points
- How do I link my Flybuys and Velocity accounts?
- How do I transfer my Flybuys points to Velocity Points?
- How do I earn Velocity Status Credits?
- Do I earn Velocity Points when I shop at Coles?
- Can I transfer my Velocity Points to Flybuys points?
- How do I turn off Velocity Auto Transfer?