Help with
Rewards
Coffee credits
- What happens to my remaining coffee credits?
- Will I be able to see my coffee credits in my Flybuys account?
- What happens if I have unredeemed coffee barcodes?
- Why has the coffee loyalty program undergone change?
- Can I redeem any size or product?
- Can I earn coffee credits when I purchase another type of hot beverage?
Flybuys Dollars
- Are there any terms and conditions around using my Flybuys Dollars?
- How do I change my card PIN for Flybuys Dollars?
- How do I exchange my points for Flybuys Dollars to get money off your shop?
- Where can I use my Flybuys Dollars?
- Why do I need a PIN for my Flybuys Dollars?
- Can I use my Flybuys Dollars for fuel?
Flybuys Travel
- Can I still claim travel insurance for a Flybuys Travel booking?
- Where else can I use or collect Flybuys points?
- Can I still redeem points for travel after Tue 30 Sep 2025?
- I used points for a booking. Will I get them back if I cancel?
- What happens if I need to change or cancel a future booking?
- Can I still collect points on a booking I’ve already made?
Gift Cards
- How do I activate a digital gift card?
- Can I redeem my points for gift cards?
- When will I receive my gift card?
- Can I return or refund a gift card?
- How many gift cards can I order at one time?
- Can I use gift cards online?
Coles Instant $10 Off + Bunnings Money Off Shop
- How do I redeem points for $100 off or more at Bunnings?
- Where and when can I get money off your shop at Bunnings?
- How do I qualify for Money off your shop at Bunnings?
- I have multiple cardholders on my Flybuys account, how does instant $10 off at Coles work?
- Can I get $10 off your shop online?
- Can I access more than $10 off my shop instantly?
Rewards Store
- What products can I use Points + Pay on?
- How do I redeem points for a reward in the Rewards Store?
- Can I track the status of my Rewards Store orders?
- I’ve redeemed my points; how long will it take to receive my reward?
- What happens if my product is faulty, damaged, not as described, or unfit to use when I receive it?
- Can additional members on my account redeem points for rewards?
Velocity Points
- How do I link my Flybuys and Velocity accounts?
- How do I transfer my Flybuys points to Velocity Points?
- How do I earn Velocity Status Credits?
- Do I have to swipe my Velocity card to earn Status Credits when I shop at Coles?
- Do I earn Velocity Points when I shop at Coles?
- Can I transfer my Velocity Points to Flybuys points?