Help with
Rewards
Flybuys Dollars
- How do I change my card PIN for Flybuys Dollars?
- How do I exchange my points for Flybuys Dollars to get money off my shop?
- Where can I use my Flybuys Dollars?
- Why do I need a PIN for my Flybuys Dollars?
- Can I use my Flybuys Dollars for fuel?
- How do I check my Flybuys Dollars balance?
Flypay
- Who should I contact with questions about flypay?
- Can I redeem points online at Coles, Liquorland and First Choice Liquor Market while flypay is offline?
Gift Cards
- How do I activate a digital gift card?
- Can I redeem my points for gift cards?
- When will I receive my gift card?
- Can I return or refund a gift card?
- How many gift cards can I order at one time?
- Can I use gift cards online?
Instant $10 Off
- Where is the Instant $10 off at Coles available?
- How do I qualify for an instant $10 off my shop?
- How do I remove the prompt at checkout to get $10 off my shop?
- Is the instant $10 reward the same as Flybuys Dollars?
- How do I know when my points are redeemed?
- Can I get $10 off my shop online?
Rewards Store
- How do I redeem points for a reward in the Rewards Store?
- Can I track the status of my Rewards Store orders?
- I’ve redeemed my points; how long will it take to receive my reward?
- What happens if my product is faulty, damaged, not as described, or unfit to use when I receive it?
- Can additional members on my account redeem points for rewards?
- How do I redeem using Points+Pay?
Velocity Points
- How do I link my Flybuys and Velocity accounts?
- How do I transfer my Flybuys points to Velocity Points?
- How do I earn Velocity Status Credits?
- Do I have to swipe my Velocity card to earn Status Credits when I shop at Coles?
- Do I earn Velocity Points when I shop at Coles?
- Can I transfer my Velocity Points to Flybuys points?